Refund policy

At El Pasito, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to assist you with returns or exchanges.

1. Return Window

You have 30 days from the date of delivery to request a return.

To be eligible, items must be:

  • Unused and unwashed
  • In original condition
  • Returned with original packaging and tags attached

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale items (clearly marked on the product page)
  • Gift cards
  • Personalized or custom-made items

3. How to Initiate a Return

To initiate a return, please contact us at:
info@elpasito.com

Include your order number and reason for return. Our support team will provide you with the appropriate return address and instructions.

Note: Return addresses may vary depending on the product and fulfillment location. Please do not send items back without contacting us first.

4. Return Shipping Costs

  • Defective or Incorrect Items:
    If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost.
  • Customer-Initiated Returns:
    For all other returns (e.g., change of mind or incorrect size selection), customers are responsible for return shipping fees.

5. Refund Process

Once your return is received, please allow 1–3 business days for inspection.

After approval:

  • Refunds will be issued to the original payment method within 5–10 business days
  • Original shipping fees (if any) are non-refundable unless the return is due to our error

6. Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 7 days so we can resolve the issue promptly.

7. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: info@elpasito.com
Phone: +1 386-356-8259